How do I place an order?
Our website is for viewing purposes only. You cannot order directly on our website because we do not offer an ecommerce option. However, we will ship products out to you if you call or email us directly. Check out the next few questions for more answers.
Can I call or email to place an order?
Of course! We encourage everyone to visit the store; however, if you can’t make it over to Cape May, we are taking online orders via email or phone. When you’re ready to place your order, make sure you know what size and design you are looking for that way we can help you both quickly and accurately.
How do I describe the item I want to order?
We trust your best judgement in describing the item you want. Whether you are emailing or calling, we ask that you have your order details ready such as size, quantity, and design/style. This will make the process quick and smooth.
What are the payment options?
We accept all major credit cards. If you wish to get your items delivered to you, payment information will be exchanged over the phone or via email. All information provided is confidential to It’s A Breeze and will be destroyed once purchase is completed. We apologize in advance if this method causes any inconvenience to you.
What are the shipping costs?
We ship all of our products via USPS. We do not up-charge for shipping. Whatever the shipping rates are at the time of your order is what we follow. For a list of rates provided by USPS click here.
What is your return policy?
You may return new, unused products within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.) You should expect a refund within 2 weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. A refund will be applied in the same form as you paid. If you wish to return an item, please contact us with your item information and details about the product you would like to return. We will respond quickly with instructions on how to make a return.
What is your shipping policy?
We ship items out as soon as possible, but this will not always be the same day as your order. Please allow 2-3 business days for processing time. If we anticipate a longer lead time, you will be notified via email or phone within 24 to 48 hours of your order. We contact you using the same method your order was placed in. For example, if you emailed us your order, we will email you back rather than calling. We ship all of our products using United States Postal Service (USPS).
Are you open to the public?
Yes! We are open daily 10am to 10pm.
Are there still covid restrictions?
Yes, we are still limiting capacity the best we can. We are also requiring all of our customers to wear a mask when inside of the store for both the safety of yourself as well as our staff.
ASK A QUESTION
We update our FAQ page all season long. If you have a question that you don’t see above, just type it below and we will have an answer for you.
ASK A QUESTION
We update our FAQs all season long as new questions come up. If you have a question that you don’t see above, just type it below and we will have an answer for you.